Monday December 16, 2013
We have passed our Lexcel assessment again and been awarded the Lexcel accreditation for proven standards of excellence in client care, case management and risk management. Lexcel accredited legal practices undergo stringent independent evaluation with monitoring every year to ensure they meet the required standards.
We are one of only 82 Lexcel accredited legal firms in the Greater Manchester area and are one of just nine accredited firms in Bolton. We maintain our place amongst a select minority of firms who have consistently demonstrated their commitment to high standards in customer care and practice management.
‘We originally achieved our Lexcel accreditation in December of 2005. This commitment to excellent standards and customer care has been important to our practice for a very long time’, commented Isobel Gray, Managing Partner of AFG LAW. ‘Only one other firm in Bolton has held the Lexcel accreditation for longer.’
There are distinct advantages for clients who work with Lexcel accredited firms. On average, accredited practices usually receive fewer complaints and claims against them. Clients will usually experience a more timely response to communications, receive regular and more accurate cost estimates and are given a more detailed explanation of how charges are calculated.